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Privacy Policy

Your privacy matters to us. Learn how we collect, use, and protect your information.

Last updated: May 18, 2026

1. Information We Collect

We collect information you provide directly when you create an account, complete your profile, or use our services:

  • Account Information: Name, email address, phone number, and password.
  • Profile Information: Address, profile photo, bio, and childcare preferences.
  • Verification Data: Identity documents submitted for profile verification.
  • Payment Information: Billing details processed through our secure payment partners. We do not store your full card details.
  • Usage Data: Pages visited, search queries, match history, and interactions with the platform.

2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our platform and services.
  • Match families with suitable childcare professionals.
  • Process subscription payments securely.
  • Verify identities for account safety and review profile submissions.
  • Send transactional emails (subscription receipts, verification links).
  • Provide customer support and respond to inquiries.
  • Detect and prevent fraud, abuse, and security incidents.

3. Information Sharing

We do not sell your personal information. We may share your information in the following circumstances:

  • With Other Users: Your profile information is visible to other users as needed to facilitate matching (e.g., a parent can see a nanny's profile and reviews).
  • Service Providers: We share data with trusted third-party providers who help us operate the platform (payment processors, email services, cloud hosting).
  • Legal Requirements: We may disclose information when required by law, court order, or to protect the safety of our users.

4. Data Security

We implement industry-standard security measures to protect your data, including encryption in transit (TLS/SSL), secure password hashing (bcrypt), and regular security audits. Access to personal data is restricted to authorized personnel only. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Cookies & Tracking

We use essential cookies to keep you signed in and maintain your session. We may also use analytics cookies to understand how our platform is used and improve our services. You can control cookie preferences through your browser settings.

6. Your Rights

Depending on your location, you may have the right to:

  • Access and receive a copy of your personal data.
  • Correct inaccurate or incomplete information.
  • Request deletion of your account and associated data.
  • Withdraw consent for data processing at any time.
  • Object to or restrict certain processing activities.

To exercise these rights, please contact us at support@nannyjobs.com.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide our services. If you delete your account, we will remove your personal data within 30 days, except where retention is required by law (e.g., financial transaction records).

8. Children's Privacy

Our platform is intended for users aged 18 and older. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal data, we will take steps to delete that information.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page and updating the “Last updated” date. Your continued use of the platform after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

Nanny Jobs

Email: support@nannyjobs.com